Terms and Conditions
The following Terms and Conditions of Sale applies to all items and games we sell, and the Purchaser (Buyer) agrees to all terms below by making any purchase from Elite Home Gamerooms website or store locations:
5-Year Limited Warranty (Within Florida Gulf Coast Service Area):
Our 5-year limited warranty, which includes our new arcade games and new pinball machines, covers telephone diagnosis, repair and replacement of parts for up to 5 years after you receive your machine. Our warranty covers all parts, labor and road service on the 1st year after you receive your machine. 2nd and 3rd year after you receive your machine we charge $100 flat rate per service call, all parts, labor and road service included. 4th and 5th year after you receive your machine we charge $200 flat rate per service call, all parts, labor and road service Included. This warranty does not cover abuse or misuse or any item that is moved or repaired without authorization by Elite Home Gamerooms.
1-Year Limited Warranty (Within Florida Gulf Coast Service Area):
Our 1-year limited warranty, which includes our refurbished and restored arcade games and refurbished and restored pinball machines, covers telephone diagnosis and repair and replacement of parts for up to one year after you receive your machine. Our warranty covers all parts, labor and road service for the first 90 days after you receive your machine. The remaining balance of the year after you receive your machine we charge $100 flat rate per service call, all parts, labor and road service included. This warranty does not cover abuse or misuse or any item that is moved or repaired without authorization by Elite Home Gamerooms.
GRSS Out Of Area and Commercial Warranty
When any product is shipped via an LTL (common carrier) unfortunately, the possibility exists that it isn’t handled with the care we provide with our teams. GRSS insures shipment for the full purchase price. It is imperative the receiver carefully inspect the packaging and document (with the driver) all damage, interior and exterior, before signing off and accepting delivery. Please understand all deliveries are priced curbside unless otherwise specified.
What you can expect from GRSS in a long distance warranty issue:
1] Lifetime telephone technical support.
2] Standard Warranty applies, with the exception of on-site repairs and service. Those costs are the sole responsibility of the recipient.
3] In the event of a defect or malfunction with your equipment please:
- Take pictures of the issue, and call (941) 932-4158.
- We have telephone technicians ready to take your call and help. (M-F 9-5est)
- Should the issue require more in depth troubleshooting, GRSS has a nationwide technician network or in some cases, may ask your assistance to help find contact information for an Amusement/Arcade technician local to your area.
In this case GRSS will vet and conduct business, On Your Behalf, with this provider. GRSS will provide them with any parts as the warranty states .GRSS cannot pay non-employee wages. That is the sole responsibility of the purchaser.
Warranty Addendum related to items shipped via LTL/trucking company:
- New equipment purchases shall be covered under a Five Year Limited Warranty*.
- First year – Any replacement parts shipped at no charge.
- Second and Third years – Replacement parts shipped at a maximum of $100 Flat Rate.
- Fourth and Fifth years – Replacement parts shipped at a maximum of $200 Flat Rate.
* Purchaser is always responsible for labor fees.
- Used equipment purchases shall be covered under a One Year Limited Warranty*.
- First ninety days – Replacement parts shipped at no charge.
- Following nine months – Replacement parts shipped at a maximum of $100 Flat Rate.
* Purchaser responsible for labor fees.
Purchaser is responsible for shipping fees. Equipment shall be inspected and any damages documented by purchaser. Shipper is responsible for damages. All shipments have a minimum $59.99 palletizing fee.
Product Set Up:
Please note that some items on our web site require some assembly. Most items sold by us also require a small amount of “setup time”, which instructions are provided for via game manuals and on our website. We cannot be held responsible for any damage to items due to improper setup. In the event that setup is provided by Elite Home Gamerooms or its authorized representatives, we assume no responsibility for damage to the item or the premises in which the items is being delivered. This includes damage to walls, doors, doorways, flooring, and any other places where such damage might occur during deliver and setup.
Elite Home Gamerooms makes no guarantee, expressed or implied, on the delivery time of any products sold. Any estimates given are subject to change and are dependent on time and method of payment, product availability, and turnaround times of shipping companies. The shipping address provided by the customer must be accessible by an 18 wheeler semi-truck. If the customer provides a shipping address that is not accessible, any auxiliary charges incurred must be paid by the customer. The customer is responsible for knowing the dimensions of the products being ordered and to insure the delivery location is accessible. If a customer is unable to receive an item due to inaccessibility and it is returned, it will be considered a refusal to take delivery and will be subject to a partial refund according to the Returns and Cancellations Policy below.
We advise that you immediately unpack items upon receipt to inspect for any possible damage and to follow the directions posted on the product packaging. You must do this in the presence of the shipper and note any damage on the shipper’s paperwork. If any damage is present, you must also immediately contact us to make a report. Minor damage including small scratches and nicks may be present on the item and represent normal wear from product packaging and transit. This damage does not warranty refusal of delivery or a product return.
Drop-shipping and Consignment:
We reserve the right to furnish products, new and refurbished, from third parties and have them delivered directly from these sources. Consignment sellers have the right to remain anonymous and silent parties to the sale. Any attempt to contact these sources will result in a final sale with no warranty (as-is).
Prices published by us or quoted by our representatives may be changed at any time without notice. Due to fluctuating market conditions, written quotations expire automatically 24 hours from the date issued and subject to change or termination with verbal or written notice during that period. All quotations and prices are subject to adjustment on account of new specifications, modifications, quantities, shipment methods or other terms and conditions which are not part of the original price quotation.
Returns and Cancellations:
We make arrangements to prepare items for shipment as soon as they are ordered. Therefore, orders must be cancelled in writing via email to firstname.lastname@example.org within 24 hours of purchase to receive a full refund. Cancellations and returns authorized by Elite Home Gamerooms will be subject to up to 25% restocking fees and the cost of shipping and return shipping. Refusal to take delivery of products will result is in a refund of 50% of the purchase price, minus applicable shipping and storage costs.
Concealed Damage Rule Item 300135
REPORTING CONCEALED DAMAGE-REGULATIONS GOVERNING THE INSPECTION OF FREIGHT BEFORE OR AFTER DELIVERY TO CONSIGNEE AND ADJUSTMENT OF CLAIMS FOR LOSS OR DAMAGE (Provisions named herein are NOT applicable on interstate or foreign commerce for account of carriers referenced with “WATCAR” (except HRZD) shown in the list of participating interstate and intrastate carriers of this Classification, or as amended.)
AFTER DELIVERY TO CONSIGNEE AND ADJUSTMENT OF CLAIMS FOR LOSS OR DAMAGE (Provisions named herein are NOT applicable on interstate or foreign commerce for account of carriers referenced with “WATCAR” (except HRZD) shown in the list of participating interstate and intrastate carriers of this Classification, or as amended.) REPORTING CONCEALED DAMAGE When damage to contents of a shipping container is discovered by the consignee which could not have been determined at time of delivery it must be reported by the consignee to the delivering carrier upon discovery and a request for inspection by the carrier’s representative made. Notice of loss or damage and request for inspection may be given by telephone or in person, but in either event must be confirmed in writing by mail. If more than 5 days pass between date of delivery of shipment by carrier and date of report of loss or damage, and request for inspection by consignee, it is incumbent upon the consignee to offer reasonable evidence to the carrier’s representative when inspection is made that loss or damage was not incurred by the consignee after delivery of shipment by carrier. While awaiting inspection by carrier, the consignee must hold the shipping container and its contents in the same condition they were in when damage was discovered insofar as it is possible to do so.
***Important: Please read***
Please read the following disclaimer regarding the acceptance of freight deliveries to your place of business. If the following protocol is not abided by, under no circumstances shall Progressive Screens be liable for any losses or damages whatsoever, whether in contract, tort or otherwise.
Please instruct all employees and personnel to carefully inspect all freight deliveries for damage or shortage BEFORE signing the delivery receipt provided by the transportation carrier. Upon inspection, if damage is noticed, you have two options. First, if the damage is severe, we recommend you REFUSE the freight and have it returned to Progressive Screens. The second option is to notate the damage on the delivery receipt. We only recommend this option if the damage appears to be minimal or not severe.
Failure to refuse damaged freight or sign for damaged freight without properly notating the delivery receipt will result in a denied freight claim. Progressive Screens will not be liable for such claims as previously mentioned.
In some cases, there is no visible evidence of damage to the packaging and as such, concealed damage may have occurred. If the delivery receipt was signed for free and clear of damage (no notation of damage), you have 48 hours to notify Progressive Screens of this concealed damage. Failure to do so will result in a denied claim and Progressive Screens will not be liable for any losses.
Should you have any questions about the policies and procedures above, please feel free to contact us before placing or receiving your order. Thank you for your cooperation.
We have the right to collect from purchasers all reasonable costs and expenses incurred in collection of any sums owed by Purchaser and we shall not be obligated to make any further deliveries to Purchaser. Such reasonable costs and expenses shall include, but not be limited to, reasonable attorney’s fees.
Agreement To Terms:
The purchaser (Buyer) confirms that they have read, and agrees to, all terms, conditions and store policies listed in this document.
The Purchaser (Buyer) agrees that this agreement and all transactions hereunder, or any dispute or controversy arising out of, relating to, or in connection with any purchase, transaction, agreement, or its interpretation, with Elite Home Gamerooms shall be governed by the laws of the State of Florida, Manatee County and agrees that in the event of Federal or State court litigation, all cases will be filed, conducted and heard within the State of Florida, County of Manatee.